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OUR MISSION
Home / Our Mission

With more than 270 branch sales locations nationwide, we make convenient customer access to the R.E. Michel Company a reality, not a slogan. Our business hours are established by the general needs of the particular market, not by a corporate policy, and you'll find us available to serve you on Saturday as well.


For after-hours emergency service, we're as close as your phone, 7 days a week, 24 hours a day.


The single most important element of our customer service package is our people; experienced, knowledgeable, and dedicated to the spirit of providing the highest level of service to our customers. Give us the opportunity and we will convince you to make the R.E. Michel Company your supplier of choice.

To save you valuable time, our branch self-service areas put the most popular product in front of the sales counter. So, when you know what you want, you can find it easily and quickly without having to wait for assistance. We will check you out fast, too, and you are assured of accurate pricing no matter which branch location you visit or order from.

Every market where we do business is unique, and each of our branches carries inventory that meets the needs of its particular market and its own customers. Our goal is to take the guesswork out of the supply business so you'll have what you need when you need it.

Need that order delivered? It's not a problem for us. We can deliver to your business or, in case of heating and cooling system installations, directly to the job site.
Many of our branches have training facilities on site. Our full-time training staff provides the educational programs locally that you need to be successful in your marketplace. In concert with the best of our manufacturers' instructors, we offer a wide range of product and technical training.